Services Outage 2/20

Web services went down on 2/20/2010 at 9:34am EST and were out until 10:39am EST. All services have now been restored.

The root cause of the outage was with our load balancer which appears to have shutdown its interface to the Internet. We are working with the load balancer vendor to resolve the issue. In the near future, we will also be adding an additional load balancer running in parallel to further reduce the possibility of this event happening.

We regret this inconvenience. We can assure you that we will be working hard over the next week to institute measures that will prevent this from happening in the future, and further increase the overall performance of the platform.