Dear Bookt Platform User,
Here at Bookt we’re constantly challenged to continue to adapt to our rapidly expanding user base. In technology speak, we call this “to scale”. A hallmark of a good technology architecture is it is ability to scale. A few weeks we identified that our database servers had become a bottle neck in our data center. A combination of software and hardware changes were planned and implemented. These upgrades were then performed during two pre-announced nightly maintenance windows. If you look at your Control Panel Dash board you will see that our uptime for the last 30 days is 99.97%. Unlike other hosting companies, our uptime metrics does not exclude maintenance window (if your site is down, it is down regardless of the cause). In this case the 0.03% downtime corresponds to the combined 13 minutes we had to bring the systems down to make the necessary upgrades.
So what were the results? Beyond our expectations. The tracking we do in our system isolates several key metrics, and the database avg. response time this week is down to 15ms compared to 150ms prior to the upgrade. That’s a 90% improvement! The end result for you is faster searches on your website and smoother operation in the Control Panel.
As always we value your feedback and try very hard to be open and transparent about how we manage the growing Bookt platform.
Best,
Rob
